me, myself & andrei

30 Jan 2008
no,no... za real support dude

From the series “za support dude”, here comes the follow-up!
Note: this is a full copy-paste. Mistakes/typos are real!

Sergio: Hello Anderi.
Sergio: Welcome to HP Total Care for Pavilion Notebooks. My name is Sergio. How may I assist you today?
Andrei Neculau: Hi there. I have a HP Pavilion dv6054ea, and I have a hardware problem. I’m now in Poland, and I would like to know the Polish phone number for enquiries regarding pickup of the laptop and so on. Can you provide me with the number?
Sergio: Sure.
Sergio: WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors) - Microsoft Windows/Vista-BasedRelease Date: 2007-11-30 Version: F.3D :0-
Sergio: ftp://ftp.hp.com/pub/softpaq/[…].exe
Sergio: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Sergio: Sorry for the typos.
Andrei Neculau: Sergio, I don’t think we speak the same language: I need the Polish HP Support phone number!
Sergio: Please donot worry.I will shortly get you that number.
Sergio: In Wrocław

Sergio: Or
Sergio: Warszawa

Sergio: Iam afarid if you purchased the Notebook in in romania means you can place the Mail-in-repair in romainia only.
Andrei Neculau: Ok. I will see. Thanks for the information. Bye!
Sergio: Okay. You are most welcome. It was my pleasure assisting you today.
Sergio: Wish you all the best.
Sergio: Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.


Andrei